The web is now a disruptive technology
I recall somewhere around 1995 there was a lot of talk about the Internet being a disruptive technology that would lead to the bankruptcy of a large number of older, obsolete firms. The bankruptcies did not materialize with the speed that people had expected, so somewhere around 2000 there were a number of articles explaining how the web wasn’t really a disruptive technology, instead, it was an enabling technology.
But in truth, it was a disruptive technology. And the bankruptices are finally beginning to arrive.
Earlier in the month, I was thinking out loud about the future of publishing online, especially where the news was concerned. Others are having a similar conversation:
Internet news is a classic disruptive technology. At its outset, it was simple, dirt cheap, and in many ways inferior to established journalism. But it improved over time, and once it began to rival traditional journalistic outfits in quality around the middle of this decade, the “dirt cheap” part of the equation began to dominate. When your competition can produce a roughly comparable product for a small fraction of the cost, your days are numbered.
But here’s the really important point that Christensen made that is often missed in these kinds of discussions: it’s often close to impossible for an organization built around an older technology to retool for a new, disruptive one because their cost structures just don’t allow it. The New York Times is an expensive place to run. It’s got writers, editors, typesetters, delivery trucks, an ad sales force, a big building, travel budgets, and so forth. In order to recoup those costs, they have to make a certain amount of revenue per unit of output. The institutional structure of the New York Times makes it almost impossible for it to produce news the way TPM Muckraker or Ars Technica do. The need to make payroll and cover their rent makes it almost mandatory for them to focus on their traditional core competencies because even as those markets shrink they still offer better margins than the emerging businesses.