JournalSpace loses all data in its database and has no backup
This is a horrifying failure of risk management and system administration good practice: JournalSpace loses all data in its database and has no backup:
Blogging platform JournalSpace
(which I’d never heard of to date) has ceased to be, following a wipe-out of the main database for which there was no back-up in place. According to the JournalSpace blog
The lack of backups is the fault of management, for they had the authority to make better decisions, and they had the ethical responsibility to protect the data of their users. Nevertheless, they try to shift the blame to one of their employees:
It was the guy handling the IT (and, yes, the same guy who I caught stealing from the company, and who did a slash-and-burn on some servers on his way out) who made the choice to rely on RAID as the only backup mechanism for the SQL server. He had set up automated backups for the HTTP server which contains the PHP code, but, inscrutibly, had no backup system in place for the SQL data. The ironic thing here is that one of his hobbies was telling everybody how smart he was.
The employee might be guilty of criminal actions here, but that doesn’t let management off the hook for having been so unprepared. If it hadn’t been an employee it might have been a tornado or earthquake or some other disaster – and the blame still would have belonged to management. Multiple backups, in different locations, is the precaution that a responsible company must make.
cb sums it up well in the comments:
lol, gotta love an internet company that has ‘a guy handling IT’. As if the IT side of things is an afterthought-which apparently it was in this case.
There is a second part to this story that I find very sad. One of the users of JournalSpace, a woman calling herself tinythoughts, shows up in the comments at TechCrunch and expresses her sadness, whereupon she is immediately attacked for her having ever used JournalSpace. I am puzzled and worried by the attitude that would defend the company and blame the customer.
This is tinythoughts:
i had one of the oldest journals on journalspace. i am really upset about losing about 6 years of writing, and my layouts which i made. it was bad enough when they lost years of comments. this is far worse. i am pretty sure i archived most of everything up til about a year ago on my external hd. i’m actually a lot sadder about this than i thought i would be.
This is the criticism that is then thrown at her:
If you value your work so much, you shouldn’t be using something that’s free and expect not to lose it.
At the end of the day, piss all you want. It’s your damn fault for leeching off a free service and expect it to continue to provide for you.
The day of FREE is over!
And then this was her response:
it wasn’t free. i was a paying customer for most of the time i was on there, until the first big data loss. after that, i did not get a pro account anymore and also began to write less on there.
as for losing my stuff, which i did value, as i said, i did back it up myself after that first data loss. however, i liked it where and how it was, accessible online to me and anyone else. we are talking about almost 6 years of content. that is not some small thing. even if you’re dumb, you should be able to understand that.
btw, i work in this industry myself, and i am pretty sure the days of free are not over. but all the best to you on being rude anonymously to others online.
She also adds:
I don’t believe their story. I think there is more to it. They’ve had problems before and they always lay it out like their users are technically stupid and willing to accept any dumb answer given to them. What happened really was a great loss for many users, who had been there for years, a community of really great people. The greatest loss is all of the time, life, love, and community each of those users put into journalspace, where it was all documented and washed away like sandcastles on the beach. I might be upset for my own loss, but not nearly as sad as I am for many of my friends there. I think journalspace owes them more than a lame excuse and an empty sorry.
The fact that someone is willing to attack the customers in this case, rather than the grossly irresponsible company, actually saddens me more than the already sad fact that a lot of people lost years worth of work. (Though if I lost that much work, I’d cry for days.)